BMC Software hiring "Technical Support Analyst"for freshers,B.E/B.Tech/B.S/Other graduates- Pune-November 2012

COMPANY NAME: BMC Software

COMPANY-PROFILE:   

                         BMC Software was founded in September 1980 with its Corporate headquarters located in Houston, Texas.BMC Software is focused on helping our customers design and implement complete solutions to meet their specific business needs. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion.

JOB FIELD :IT/Software Jobs

JOB ROLE/PROFILE: Technical Support Analyst

JOB REQ ID: 15766

OFFERED SALARY: Best in Industry

JOB-LOCATION: Pune

REQUIRED QUALIFICATION: B.E/B.Tech/B.S/Others

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE:

• The Candidates should have completed BS degree in CS from any recognized university or related technical field OR equivalent experience in programming software for systems and/or applications.
• Should have the knowledge of Remedy AR System or CMDB and knowledge and understanding in Windows/UNIX system L2 level
• Should possess knowledge and understanding of Database Administration, Oracle, SQL, DB2 etc. – L2 Level
• The candidate should have exceptional trouble shooting ability and proven customer service management expertise.
• Should have excellent written & verbal communication
• The candidate should have the ability to learn and effectively utilize Customer Support tools/resources.
• Should be proactive in learning new versions, products, modules.  

JOB DESCRIPTION:

• The candidate should be responsible for providing Premier technical support of BMC/Remedy products and related software products. 
• The Job scope includes trouble shooting and solving issues of moderate to complex scope related to AR system products and integrations. 
• Should also Identify and report defects to higher levels of Support.
• Should respond to and resolve all customer inquiries (via phone, e-mail, web).
• Should maintain clear and concise ticket documentation with all required data and fields.

APPLY-MODE: Online

HOW TO APPLY:

                         Interested and eligible candidates apply this position in online as soon as possible(before the link expires).

To Apply Online : Click here

WEBSITE DETAILS OF THE COMPANY:  http://www.bmc.com/