Ericsson hiring "Service Desk L1 Support Engineer" for BE/B.Tech/Other graduates, Noida-Last date 17 December 2012

COMPANY NAME: Ericsson

COMPANY-PROFILE:  
 

                     Ericsson is one of the Sweden's largest companies, is a provider of telecommunication and related services, covering a range of technologies, data communication systems, and including especially mobile networks.Ericsson is currently the world's largest mobile telecommunications equipment vendor with a market share of 35%. directly and through subsidiaries, Ericsson also has major role in mobile devices and cable TV and IPTV systems.Ericsson was also the inventor of Bluetooth.Since the mid-1990's, Ericsson's extensive presence in Stockholm has helped transform the city into one of the Europe's hubs of Information Technology(IT) research.

JOB FIELD : IT/Software

JOB ROLE/PROFILE: Service Desk L1 Support Engineer

JOB ID: 00074567

OFFERED SALARY: Best in Industry

JOB LOCATION: Noida

LAST DATE: 17 December 2012

REQUIRED QUALIFICATION: B.E/B.Tech/Others

EXPERIENCE REQUIRED: 1-3 Years
 

CANDIDATE PROFILE:

• The candidate should have completed B.E/B.Tech Technical degree from a recognized university.
• Should have 1-3 years of experience in Desktop/Laptop Support.
• The candidates who are having RHCE Certification is  Preferred.
• Should have the ability to work at odd hours and should be Interested in Technology and Communication.
• The candidate should have good exposure to Linux and Open Source.
• Should have the flexibility and ability to work both in a team as well as individually.
• Should be customer oriented, Service minded, ready to very close cooperation with
  Customers. 

JOB DESCRIPTION:

• As a Service Desk L1 Support Engineer, the candidate will Handle the Calls for EGI-IT Service Desk and Log Tickets for all new Requests.
• Responsible for handling all  tickets for all Incidents/Service Requests reported.
• Take responsibility that SLA/KPI objectives are being meet according to defined levels.
• Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
• Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions. 
• More complex issues after preliminary recognition send to Front Office / Back Office engineers.
• Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.

APPLY-MODE: Online

HOW TO APPLY:
          
                Interested and eligible candidates apply this position through online on or before 

17 December 2012To Apply Online: Click here

WEBSITE DETAILS OF THE COMPANY: http://www.ericsson.com/

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