COMPANY NAME: Hewlett-Packard
COMPANY-PROFILE:
Hewlett-Packard Company , commonly referred to as HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and Dave Packard. Now it is one of the world's largest information technology companies, operating in nearly every country.
JOB FIELD : IT/Software Jobs
JOB ROLE/PROFILE: Process Associate
JOB REF NUMBER: 1065012
JOB REF NUMBER: 1065012
OFFERED SALARY: Best in Industry
JOB-LOCATION: Bangalore
LAST DATE: ASAP
REQUIRED QUALIFICATION:Any Graduates
EXPERIENCE REQUIRED: 6 Months-1 Year
CANDIDATE PROFILE:
- The candidate should have completed any degree from a recognized university.
- Must possess superior communication skills both written and verbal.
- Should have the experience in customer facing role either remote or face to face and needs to understand internal processes and tools.
- Must possess good Computer proficiency and accuracy in data entry.
- Should have good problem solving skills and Time management skills.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems is desirable.
JOB DESCRIPTION:
- The Process Associate is responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and should provide basic analysis of cases.
HOW TO APPLY:
Interested and eligible candidates apply this position in online as soon as possible(before the link expires).
WEBSITE DETAILS OF THE COMPANY: http://www.hp.com/
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