Dell hiring "Client Tech Support Associate" for freshers/Experienced graduates-Bangalore,October 2012

COMPANY NAME: Dell

COMPANY-PROFILE:   
           

               Incorporated as Dell Computer India Private Ltd. in Bangalore in 1996, Dell has been among the fastest growing technology companies in India and continues to be among the top three today.Customers throughout India in large enterprises, small and medium businesses, at home and in government organisations choose Dell to be their trusted technology solutions partner.For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams.We support customers through sales and marketing, customer contact centres, research and development (R&D), IT, manufacturing and services offices in Bangalore, Hyderabad, Chandigarh, Delhi, Pune, Coimbatore, Noida and Chennai. 

JOB FIELD: IT/Software/BPO

JOB ROLE/PROFILE: Client Tech Support Associate

JOB ID: 1200186O

OFFERED SALARY: Best in Industry

JOB LOCATION: Bangalore

LAST DATE: ASAP 

REQUIRED QUALIFICATION: Any graduates 

EXPERIENCE REQUIRED: Freshers/Experienced

CANDIDATE PROFILE:

• The candidate should be any graduate with an aggregate of minimum 55% from a recognized university/Institution.
• Should possess good communication skills and verbal ability.
• Undergraduates with 12 months of International BPO experience or with with 18 months of Domestic BPO experience is desirable.
• Should have the ability to work under pressure with minimum supervision.
• Should be Willing to work in shifts.

JOB DESCRIPTION:

• The client tech support Associate should answer customer calls / inquiries (internal and external) on related issues.
• Need to provide resolution for all the calls by researching and navigating through knowledge base.
• Should identify and provide input on unique or recurring customer problems.
• Should give proper response in setting realistic customer expectations and meeting or exceeding these expectations.
• Need to verify and investigate into customer's complaints or issues and drive for resolution within specified time frames.

APPLY MODE: Online

HOW TO APPLY:
              
               Interested and eligible candidates may apply to this job as soon as possible(before the link expires).

To Apply: Click Here

WEBSITE DETAILS OF THE COMPANY: http://www.dell.com/